Welcome to Utility ePay.

 

 

 







Utility ePay is a leading provider of Online Utility Payments, serving a growing number of Utility Companies.

Privacy Policy
Collection and Use of Personal Information: Utility ePay is committed to protecting the privacy of individuals who use our Web site. In order to provide our utility payment services accurately, securely and efficiently, we must obtain certain personal information about you. This information typically includes some or all of the following: name, address, social security number or other personal identification number for a particular jurisdiction, e-mail address, credit or debit card number, expiration date and cardholder name, and jurisdictional payment information (e.g., amount of tax obligation to be paid). In addition, we may request certain optional information about you in order to enhance our services further, to help you use our services more effectively and/or to inform you about additional services that may be of interest to you.

Utility ePay collects personally identifiable information when you register for a Utility ePay account, and when you use certain Utility ePay products and services to make a payment. Utility ePay may also receive personally identifiable information from its resellers and other business partners. When you register with Utility ePay, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your payment, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive from the merchant or financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished while placing their payment.

Utility ePay uses the information collected to fulfill your requests to make payment and then to process payment transactions, to facilitate billing and otherwise deliver the online payment services. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Utility ePay does not offer services or sell products to children. Utility ePay does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

Disclosure of Information to Third Parties: Except as described in the next sentence, Utility ePay will not willfully sell or disclose your customer identifiable information with third parties (without your consent), except as required by law or to respond to a subpoena or other valid governmental order. However, by the very nature of our service, we share selected information about you with the government entity or entities whose obligations you are using our service to pay and with the relevant card companies for payment authorization and processing purposes. We may share aggregated demographic information with our utility clients and others for marketing purposes, but this information is not linked to any personal information that can identify you.

Utility ePay will send personally identifiable information about you to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to process the payment you have requested; 3) we need to send the information to companies who work on behalf of Utility ePay to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is shared with third parties (such as banks and credit card processors) to the extent necessary for Utility ePay to deliver payment processing services.

We also may release personally identifiable information when we believe release is appropriate to comply with law; enforce or apply our Merchant Agreement and other agreements; or protect the rights, property, or safety of Utility ePay, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and risk reduction.

In the unlikely event that Utility ePay is acquired, merchant account information may be one of the transferred assets.

Information Security: Utility ePay is committed to ensuring the security of your personally identifiable information. Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.

It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to sign off when finished using a shared computer and otherwise protect the password used to access the Utility ePay services.

Log Files: We use IP addresses to analyze trends, administer the Web site, track our users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Links to Other Web Sites: Our Web site contains links to other Web sites operated by our utility clients and business partners. Please be aware that Utility ePay is not responsible for the privacy practices of these other sites. We encourage you to be aware as to when you leave our Web site and to read the privacy policy of each and every Web site that collects personally identifiable information.

Use of E-Mail Addresses and Other Contact Information: In the ordinary course of our business, we will use the contact information you provide us to confirm a payment transaction and/or to alert you regarding any difficulty we may experience in attempting to process your payment.

Correcting Personally Identifiable Information: If you have submitted incorrect personally identifiable information through this Web site and would like to revise this information, you may make appropriate revisions within the registration section of the site if you have previously registered on the site.

User Acceptance of Privacy Policy and Changes to Privacy Policy: By using this site, you signify your consent to this privacy policy. If you do not agree to this policy, please do not use our site. If we make any substantial changes in this privacy policy (including with respect to how we use customer identifiable information) we will notify you by posting a prominent announcement on our Web site thirty (30) days prior to implementing the change (to the extent commercially feasible). Utility ePay encourages you to periodically review the Privacy Policy. Your continued use of the Utility ePay Web site following the posting of changes to these terms will mean that you accept those changes.
Utility Epay Customer Service: 888-eGov Pay (888-346-8729) 

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