Welcome to Utility ePay.

 

 







Utility ePay is a leading provider of Online Utility Payments, serving a growing number of Utility Companies.

 

Security
Utility ePay is committed to the needs and concerns of our customers which are utility companies and credit card users. As part of our continuing effort to minimize the opportunities for identity theft while maintaining efficient and effective services, Utility ePay will continue to comply with highest industry compliance measures. Utility ePay uses the highest level of encryption and the latest security tools to ensure security and privacy.

Key Features of our Security:

SSL Security: All of Utility ePay’s communications and processing occurs through 1024-bit SSL (Secure Socket Layers).

PCI Compliance: Utility ePay is committed to PCI (Payment Card Industry) compliance, and audits regularly to ensure data security. Utility ePay runs active, real-time credit card analysis that watches for card fraud patterns.

Verified by Visa: Verified by Visa protects your Visa cards against unauthorized use on the Internet. It allows you to verify your identity when you use a Visa card for an online payment on the Utility ePay website. This protects your Visa card from being used fraudulently. You first need to activate this service for your card and receive a Verified by Visa password. This password will then be utilized to initiate a payment on our payment processing system using Verified by Visa.

Do I have to use it at your site? If your Visa Card Issuer participates in the Verified by Visa program and your account is activated, then we will ask you to use it while on our site. We've added Verified by Visa to our payment process to help prevent fraudulent activity.

CISP Compliance: Utility ePay is proud to be Visa CISP (Cardholder Information Security Program) compliant. Through the CISP program Utility ePay is certified by Visa to be up to date with the security regulations assigned by 3rd party assessors. The Visa U.S.A. CISP defines a standard of due care and enforcement for protecting sensitive information. Because the payment industry places a high priority on maintaining the confidentiality and integrity of account and personal data, the CISP requirements are directed to all entities that store, process, or transmit cardholder information. The program ensures the annual validation of merchants and all service providers on both the issuing and acquiring side of the business.

  • CISP Requirements:
    • Install and maintain a working firewall to protect data
    • Keep security patches up-to-date
    • Protect stored data
    • Encrypt data sent across public networks
    • Restrict access by “need to know”
    • Assign unique ID to each person with computer access
    • Don't use vendor-supplied defaults for passwords and security parameters
    • Track all access to data by unique ID
    • Regularly test security systems and processes
    • Implement and maintain an information security policy
    • Restrict physical access to data.

  • How CISP Works: All eligible Merchants and Service Providers must comply with the 12 basic CISP requirements. Compliance actions, however, are scaled to a level of risk that is based on the number of accounts stored or processed.

  • SDP Compliance: The MasterCard SDP (Site Data Protection) Service is a proactive, cost-effective, global solution offered by MasterCard through its acquiring members. The SDP Service includes network vulnerability scans and alert services offered by MasterCard's SDP Service and Security Audit partners.

  • MasterCard Security Standard: As a member of the SDP program, Utility ePay utilizes security procedures to protect online cardholder data. For more information regarding the MasterCard Site Data Protection program we recommend you visit the official MasterCard SDP website.
Utility Epay Customer Service: 888-eGov Pay (888-346-8729) 

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